Key Features
Key Features of Auto Relationship CRM
Everything your dealership needs to capture more leads, close more deals, and build lasting customer relationships — purpose-built for Pakistan's automotive market.
🚀 Multi-Source Lead Capture
Automatically pull leads from every channel into one unified inbox — no lead is ever missed or duplicated.
- PakWheels & OLX Autos auto-import
- Website & walk-in registration
- WhatsApp & phone call logging
- Referral & social media tracking
- Lead scoring & priority assignment
👤 Customer 360° Profiles
Every customer gets a rich, complete profile that grows with every interaction across their entire journey.
- Full purchase & test drive history
- Communication timeline log
- Trade-in & part-exchange records
- Financing & insurance details
- CNIC & document storage
🔠Visual Sales Pipeline
A drag-and-drop Kanban board built around your dealership's exact sales process — customisable at every stage.
- New Lead → Contacted → Test Drive
- Negotiation → Booked → Delivered
- Custom stages per dealership
- Deal value & probability tracking
- Salesperson assignment & transfer
📱 WhatsApp & SMS Automation
Send personalised messages automatically at the right stage — confirm appointments, follow up cold leads, celebrate deliveries.
- WhatsApp Business API integrated
- Automated follow-up sequences
- Appointment & test drive reminders
- Deal confirmation & delivery alerts
- Urdu & English language support
📅 Appointment & Test Drive Scheduler
Built-in calendar with salesperson allocation, branch selection, and automatic confirmations to minimise no-shows.
- Visual calendar per salesperson
- Automatic confirmation messages
- Multi-branch scheduling
- No-show follow-up automation
- Test drive outcome recording
📊 Sales Performance Dashboard
Real-time visibility into every salesperson, branch, and team metric — so managers always know where deals stand.
- Revenue & deals-closed KPIs
- Conversion rate by lead source
- Average days-to-close tracking
- Salesperson leaderboard
- Branch-level comparison reports
🔔 Task & Follow-Up Engine
Automatically assign follow-up tasks when leads go cold — your team gets daily briefings and never misses a callback.
- Auto-task creation on stage change
- Escalation rules for cold leads
- Daily task briefing dashboard
- Overdue task alerts & reminders
- Manager override & reassignment
🦠Finance & Insurance Module
Track financing applications, bank approvals, F&I product sales, and leasing partner integrations — per deal.
- Bank financing application tracker
- Insurance tie-up management
- F&I product commission tracking
- Leasing partner integration
- Per-deal profitability calculation
ðŸ›¡ï¸ Aftersales & Loyalty Tracking
Turn one-time buyers into lifelong brand advocates with service reminders, loyalty programs, and upsell triggers.
- Service & maintenance reminders
- Repeat purchase identification
- Loyalty program management
- Upsell & cross-sell opportunity alerts
- Customer satisfaction follow-ups